 |
|
The CDMS Commission’s eligibility criteria reflects broader professional diversity in the field. Practitioners today come from human resources, occupational health, safety, and risk management, as well as more traditional backgrounds such as rehabilitation counseling.
At a quick glance, eligibility requirements for CDMS certification include:
The CDMS Guide for Candidate Certification (pdf) provides full information about the certification process such as eligibility criteria, documentation and verification, and exam content.
Practice Areas and Tasks
Based on the 2009 Role & Function Study, the current practice areas include: Disability and Work Interruption Case Management; Workplace Intervention for Disability Prevention; Program Development, Management, and Evaluation; and Employment Leaves and Benefits Administration. Current tasks, knowledge, and skills under each domain are delineated in the chart below.
The CDMS Commission Role and Function
Study Domains & Tasks
The
Certification of Disability Management Specialists Commission (CDMS Commission)
bases the CDMS examination on a regularly conducted job analysis called a Role
& Function Study. The Scope of Practice
as derived from the current Role & Function Study follows:
Domain
I: Disability and Work Interruption
Case Management
Domain
II: Workplace Intervention for
Disability Prevention
Domain
III: Program Development, Management,
and Evaluation
Domain
IV: Employment Leaves and Benefits
Administration
Domain I: Disability and Work Interruption Case Management
Knowledge
of:
|
Skill
in:
|
|
|
1.
Case management principles and practice
2.
Medical, functional, vocational, psychological and
social aspects of disability
3.
Medical terminology, treatment and protocols
4.
Benefits systems, plan designs and processes
5.
Internal and external resources
6.
Diverse populations and their characteristics
7.
Work, health and work/life behaviors
8.
Psychosocial adjustment theory
9.
Case documentation
10.
Ethical, legal and regulatory issues
11.
Psychometrics
|
1.
Gathering medical, functional, psychological and
vocational information
2.
Administering, scoring and interpreting assessment
tools
3.
Using accepted interviewing techniques
4.
Interpreting case-specific local, state and federal
regulations
5.
Synthesizing data in order to compile a comprehensive
overview of case information
6.
Interpreting benefits systems and plan designs
7.
Developing an action plan for case management
8.
Maximizing internal and external resources
9.
Documenting pertinent case activities and results
10.
Sharing pertinent case information with appropriate
stakeholders
11.
Using time management principles
12.
Organizing and maintaining case files
13.
Working effectively across and within diverse
populations
|
Task
2: Review disability case management interventions using standards of care in
order to promote quality care, recovery and cost effectiveness.
Knowledge
of:
|
Skill
in:
|
|
|
1.
Case management principles and practice
2.
Medical, functional, vocational, psychological and
social aspects of disability
3.
Medical terminology, treatment and protocols
4.
Internal and external resources
5.
Cost containment strategies
6.
Health and welfare, and company benefits
7.
Ethical, legal and regulatory issues
8.
Diverse populations and their characteristics
9.
Organizational practice and policy
|
1.
Gathering relevant case information
2.
Analyzing data (e.g., benefits, medical and functional
reports, internal and external resources, plan designs, available financial
resources)
3.
Synthesizing information
4.
Using medical terminology, treatments and protocols
5.
Adhering to standards of quality care
|
Task
3: Promote collaboration among stakeholders using effective communication
strategies in order to optimize functional recovery.
Knowledge
of:
|
Skill
in:
|
|
|
1.
Case management principles and practice
2.
Effective communication strategies
3.
Negotiation and conflict resolution strategies
4.
Organizational practice and policy
5.
Employee/labor relations and policy
6.
Medical, functional, vocational, psychological and
social aspects of disability
7.
Ethical, legal and regulatory issues
|
1.
Identifying key stakeholders
2.
Developing partnership with stakeholders
3.
Identifying and addressing the conflicting interests of
stakeholders
4.
Influencing and negotiating solutions with stakeholders
5.
Facilitating attitude and behavior change
6.
Using return-to-work and work retention applications
|
Task
4: Perform worksite/job analyses using observation, interview and records
review in order to determine the requirements of jobs and appropriate
accommodations.
Knowledge
of:
|
Skill
in:
|
|
|
1.
Worksite/job analysis techniques and methods
2.
Worksite/job modification and accommodation practices
and strategies
3.
Medical, functional, vocational, psychological and
social aspects of disability
4.
Ergonomics and human factors
5.
Occupational information resources
|
1.
Collecting worksite/job analysis data through
observations, assessments and interviews
2.
Identifying job functions and quantifying their
exertional and non-exertional demands
3.
Analyzing worksite/job analysis data
4.
Interpreting worksite/job analysis information (e.g.,
observations, records, data from interviews)
5.
Negotiating and implementing job accommodations
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Medical, functional, vocational, psychological and
social aspects of disability
2.
Classification of job functions and skills
3.
Transferable skills analyses
4.
Ergonomics and human factors
5.
Vocational planning process
6.
Job development and placement theory and approaches
7.
Career development theory
8.
Employment law and practice
9.
Employee/labor relations and policy
10.
Benefits systems, plan designs and processes
11.
Return-to-work and work-retention principles
12.
Internal and external resources
13.
Conflict resolution
14.
Ethical, legal and regulatory issues
15.
Diverse populations and their characteristics
16.
Organizational climate and culture
|
1.
Gathering personal, vocational, medical, psychological
and functional information
2.
Interpreting personal, vocational, medical,
psychological and functional information
3.
Assessing psychosocial issues
4.
Conducting worksite/job analyses
5.
Using worksite/job modification and accommodation
strategies and techniques
6.
Synthesizing functional capacity and job demand
information
7.
Identifying key stakeholders
8.
Assessing business management and labor issues
9.
Developing transitional work plans
|
Task
6: Implement interventions using appropriate counseling, behavior change
techniques and accommodation options in order to optimize functioning and
productivity.
-
Knowledge
of:
|
Skill
in:
|
|
|
1.
Counseling theory and techniques
2.
Behavior change techniques
3.
Medical, functional, vocational, psychological and
social aspects of disability
4.
Job modification and accommodation practices and
strategies
5.
Personality and motivation theory
6.
Diverse populations and their characteristics
7.
Effective communication strategies
8.
Ethical, legal and regulatory issues
|
1.
Performing initial and ongoing case assessments
2.
Using interviewing techniques
3.
Using counseling approaches effectively
4.
Interpreting functional, medical, psychological,
vocational and occupational information
5.
Implementing job accommodations and recommendations
6.
Making referrals to internal and external resources
7.
Documenting pertinent case activities and results
8.
Working effectively across and within diverse
populations
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Disability and health-related work interruption case
management
2.
Benefits systems, plan designs and processes
3.
Internal and external resources
4.
Employment law and practices
5.
Employee/labor relations principles
6.
Ethical, legal and regulatory issues
|
1.
Interpreting functional, medical, psychological,
vocational and occupational information
2.
Synthesizing information
3.
Using internal and external resources and benefits
systems
4.
Developing strategic plans
5.
Employing cost containment strategies
6.
Partnering with vendors and stakeholders
7.
Providing benefits counseling
|
Task
8: Monitor case progress by assessing medical, health and functional conditions
on an on-going basis in order to optimize functional recovery and facilitate
successful employment outcomes.
Knowledge
of:
|
Skill
in:
|
|
|
1.
Disability and health-related work interruption case
management benchmarks
2.
Evidence-based practice
3.
Case management
4.
Medical, functional, vocational, psychological, occupational
and social aspects of disability
5.
Benefits systems, plan designs and processes
6.
Ethical, legal and regulatory issues
|
1.
Applying the principles of disability and
health-related work interruption case management
2.
Using established best practice and benchmarks
3.
Analyzing medical, health, personal, occupational,
vocational, psychological and functional information
4.
Synthesizing and interpreting data
5.
Interpreting health and welfare, and company benefits
plans
6.
Monitoring case progress
7.
Identifying assets and barriers to recovery
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Ethical, legal and regulatory issues
2.
Electronic technology and information systems
3.
Time management strategies
4.
Cost containment strategies
|
1.
Adhering to ethical requirements in data management
2.
Managing time and resources
3.
Organizing case activities
4.
Using electronic technology and information systems
5.
Documenting pertinent case activities and results
6.
Sharing pertinent case information with appropriate
stakeholders
|
Task
10: Develop solutions that optimize the health and employment situation of
employees by addressing their health and work/life issues in a holistic manner
in order to address barriers that affect productivity and employment outcomes.
Knowledge
of:
|
Skill
in:
|
|
|
1.
Problem solving methods
2.
Medical, functional, vocational, psychological and
social aspects of disability
3.
Factors influencing the whole person
4.
Benefits systems, plan designs and processes
5.
Internal and external resources
6.
Diverse populations and their characteristics
7.
Strategies for balancing work/life activities
|
1.
Counseling (e.g., work/life issues, benefits)
2.
Synthesizing information
3.
Making referrals to internal and external resources
4.
Facilitating behavior changes
5.
Developing problem solving strategies
6.
Advocating for workplace policy and practices that
mitigate work/life barriers
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Benefits systems, plan designs and processes
2.
Employment law and practices
3.
Effective communication strategies
|
1.
Synthesizing information
2.
Providing benefits counseling
3.
Providing information to facilitate informed decision
making
4.
Projecting potential impact of decision options
|
Domain II: Workplace Intervention for Disability Prevention
Knowledge
of:
|
Skill
in:
|
|
|
1.
Productivity, disability prevention and risk mitigation
practice and procedure
2.
Organizational development and behavior
3.
Business management strategies
4.
Labor relations
5.
Human resource management
6.
Adult learning and group dynamics
7.
Change management strategies
8.
Program evaluation and reporting
9.
Financial and statistical modeling
10.
Effective communication strategies
11.
Company benefits and programs
12.
Job modification and accommodation practices and
strategies
|
1.
Evaluating organizational culture (e.g.,
labor/management relations, communications)
2.
Evaluating policy, programs and procedure
3.
Facilitating sponsorship by leveraging the expertise of
stakeholders
4.
Advancing team development
5.
Promoting behavior change
6.
Organizing information
7.
Communicating a business case effectively
8.
Negotiating and influencing
9.
Managing financial resources
10.
Implementing a continuous improvement approach to
productivity and prevention
11.
Identifying content experts
12.
Implementing effective training with the use of
technology
13.
Implementing job accommodations and recommendations
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Labor/management relations and contracts
2.
Employment law and practices
3.
Transitional work program development and
implementation
4.
Pertinent federal, state and local regulations (e.g.,
ADA, OSHA, Workers’ Compensation, HIPPA)
5.
Organizational development and succession planning
6.
Ergonomics
7.
Interpretation of medical information, functional
capacity and medical aspects of disability
8.
Jobs available in the organization and their
requirements
9.
Job and worksite modification, accommodation and work
hardening methodologies
10.
Assistive technology
11.
Psychosocial adjustment
12.
Vocational assessment and counseling
13.
Job development and job placement
14.
Effective communication strategies
15.
Ongoing needs of the workforce
|
1.
Conducting an organizational assessment of essential
job functions
2.
Evaluating applicable policy and procedure
3.
Partnering with human resources (e.g., staffing)
4.
Communicating a business case effectively
5.
Developing sponsorship from management
6.
Synthesizing information
7.
Complying with employment law and labor contracts
8.
Partnering with vendors and stakeholders
9.
Facilitating a team approach
10.
Managing financial resources
11.
Budgeting
12.
Facilitating attitude and behavior change
13.
Implementing data collection strategies
14.
Interpreting disability, health and absence data
15.
Communicating effectively with stakeholders
16.
Using information systems
17.
Applying occupational and functional information to
transitional work
18.
Identifying assets and barriers to disability recovery
19.
Implementing a continuous improvement approach to
transitional work programs
20.
Adapting to the ongoing needs of the workforce
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Business management strategies
2.
Organizational development and succession planning
3.
Group dynamics
4.
Employment practice
5.
Worksite/job analysis
6.
Vocational assessment and counseling
7.
Psychosocial adjustment theory
8.
Medical and rehabilitation treatment and protocols
9.
Ergonomics
10.
Job and worksite modification, accommodation and work
hardening methodologies
11.
Assistive technologies
12.
Employment law and practices
|
1.
Conducting an organizational assessment of essential
job functions
2.
Evaluating policies and procedures
3.
Partnering with human resources and legal counsel
4.
Communicating a business case effectively
5.
Developing sponsorship from management
6.
Synthesizing and communicating information
7.
Applying labor relations law and contracts
8.
Partnering with vendors and stakeholders
9.
Facilitating group process and team consensus
10.
Managing financial resources
11.
Budgeting
12.
Facilitating attitude and behavior change
13.
Implementing data collection strategies
14.
Interpreting disability, health and absence data
15.
Communicating effectively with stakeholders
16.
Using information systems
17.
Identifying assets and barriers to disability recovery
18.
Applying job modification and accommodation practices
and strategies
19.
Identifying resources for technical assistance
20.
Applying work hardening and conditioning methodologies
21.
Using assistive technologies
22.
Coordinating resources
23.
Working effectively across and within diverse
populations
|
Task
4: Recommend strategies to address ergonomic, safety and risk factors using
available data in order to prevent disability and mitigate exposure.
Knowledge
of:
|
Skill
in:
|
|
|
1.
Trend analysis and incident investigations
2.
Risk management principles
3.
Ergonomics
4.
Worksite/job analysis
5.
Safety, health and environmental factors
6.
Employment practice
7.
Health and welfare benefits
8.
Pertinent federal, state and local regulations (e.g.,
ADA, OSHA, Workers’ Compensation, HIPPA)
9.
Job modification and accommodation practices and
strategies
10.
Medical terminology, treatment and protocols
11.
Best practices for addressing ergonomic, safety and
risk factors
|
1.
Evaluating policies and procedures
2.
Applying employment law and labor contracts
3.
Implementing data collection strategies
4.
Collecting medical, functional, vocational and
psychosocial data
5.
Interpreting and communicating data
6.
Synthesizing information
7.
Communicating a business case effectively
8.
Influencing behavior change
9.
Applying occupational information and worksite
interventions
10.
Assessing work functions and behaviors
11.
Conducting job analyses
12.
Implementing job modification and accommodation
practices and strategies
13.
Communicating effectively with stakeholders
14.
Partnering with vendors and stakeholders
15.
Applying regulatory standards
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Benefits plan designs and contracts
2.
Pertinent federal, state and local regulations (e.g.,
ADA, OSHA, Workers’ Compensation, HIPPA)
3.
Service delivery models
4.
Business management strategies
5.
Organizational development and change management
strategies
6.
Methods and metrics for evaluating the impact of
benefits plans
|
1.
Evaluating the impact of benefits plan designs, policy
and procedures
2.
Identifying relevant data sources
3.
Identifying indicators of satisfaction and productivity
4.
Interpreting disability, health and absence data
5.
Synthesizing information
6.
Communicating effectively with stakeholders
7.
Communicating a business case effectively
8.
Facilitating a team approach
9.
Coordinating resources and services
10.
Partnering with vendors and stakeholders
11.
Facilitating attitude and behavior change
12.
Applying employment law and labor contracts
13.
Partnering with human resources
14.
Budgeting
15.
Managing financial resources
16.
Using information systems
17.
Applying tools to evaluate efficiency and effectiveness
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Best practice in health and wellness
2.
Illness and injury prevention
3.
Health and disability trends
4.
Workforce demographics that affect health (e.g.,
gender, age)
5.
Public health community resources
6.
Evaluate and communicate return on investment
7.
Program evaluation and reporting
8.
Psychosocial adjustment theory
9.
Personality and motivation theory
10.
Diverse populations and their characteristics
11.
Organizational development and change management
strategies
|
1.
Analyzing employee health risk data
2.
Implementing data collection strategies
3.
Interpreting disability, health and absence data
4.
Evaluating policies and procedures
5.
Estimating financial impact
6.
Partnering with human resources
7.
Identifying best practices and providers
8.
Applying interventions to address mental health,
substance abuse and workplace stressors
9.
Facilitating attitude and behavior change
10.
Partnering with public health, medical communities,
vendors and stakeholders
11.
Synthesizing information
12.
Communicating effectively with stakeholders
13.
Coordinating resources
14.
Using information systems
15.
Evaluating the efficiency and effectiveness of health
and wellness interventions
|
Domain III: Program Development, Management, and Evaluation
Knowledge
of:
|
Skill
in:
|
|
|
1.
Principles of needs assessment
2.
Principles of program design, management and evaluation
3.
Qualitative and quantitative research design
4.
Statistical applications
5.
Benefits entitlement systems and processes
6.
Safety and risk management principles
7.
Employee/labor relations principles
8.
Principles of business and finance
9.
Human resource principles
10.
Pertinent federal, state and local regulations (e.g.,
ADA, OSHA, Workers’ Compensation, HIPPA)
11.
Disability and health-related work interruption
management
12.
Business and corporate terminology
13.
Organizational development theory
14.
Industry-specific best practice
|
1.
Implementing project management
2.
Using computer skills
3.
Applying qualitative and quantitative methods
4.
Integrating the principles of business and finance
5.
Applying plan design principles
6.
Working effectively across and within diverse
populations
7.
Synthesizing research
8.
Promoting ethical practice
9.
Communicating effectively
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Principles of business and finance (e.g., cost/benefit
analysis, return on investment)
2.
Best practice disability management concepts and
principles
3.
Communication and presentation principles
4.
Financial and statistical modeling
5.
Group theory and team building
6.
Project management
7.
Disability policy and procedure
8.
Organizational development
9.
Organizational structure (e.g., stakeholders, subject
matter experts)
10.
Stakeholder needs and interests
|
1.
Communicating effectively
2.
Influencing and negotiating with others
3.
Evaluating the effectiveness of programs
4.
Gathering, synthesizing and interpreting disability
management program findings
5.
Interpreting financial and risk data
6.
Presenting qualitative and quantitative research
7.
Analyzing the cost and benefits of potential actions
8.
Presenting data pertaining to variations across settings
9.
Facilitating meetings
10.
Evaluating team members (e.g., learning styles, meeting
behaviors)
11.
Designing programs aligned with organizational rewards
and incentives
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Principles of business and finance
2.
Communication and presentation techniques
3.
Financial and statistical modeling
4.
Business strategy and planning (e.g., budget cycles)
5.
Standard business analysis tools (e.g., fishbone
diagrams, Pareto charts)
6.
Stakeholder needs and interests
|
1.
Identifying stakeholders
2.
Developing financial plans
3.
Interpreting financial and risk data
4.
Comparing program data to best practice and research
5.
Presenting qualitative and quantitative research
6.
Analyzing complex data sets
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Leadership principles
2.
Organizational behavior, development and theory
3.
Communication and presentation techniques
4.
Staff development principles and practices
5.
Personality and motivation theory
6.
Adult learning theory
7.
Supervision theory
8.
Best practices and principles of disability management
9.
Program design, management and evaluation
|
1.
Applying leadership principles
2.
Advocating for staff development needs
3.
Using personality and motivation assessment methods
4.
Communicating effectively
5.
Applying effective instructional strategies
6.
Using effective presentation skills
7.
Applying concepts of organizational development
8.
Applying concepts of program design
9.
Incorporating change management strategies
10.
Working effectively within the financial plan
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Program evaluation tools and methods
2.
Effective strategies for communicating data
3.
Communication tools and linkages (e.g., electronic data
linkages)
4.
Research-based programming
5.
Metric identification and development
6.
Industry-specific best practices
|
1.
Selecting metrics by which the program is to be evaluated
2.
Identifying sources of data
3.
Identifying methods for collecting data
4.
Identifying methods for analyzing data
5.
Evaluating results against established metrics
6.
Interpreting and explaining data
7.
Producing effective reports based on chosen metrics
8.
Making effective presentations
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Program philosophies and objectives
2.
Organizational policy and procedures
3.
Industry-specific best practices
4.
Team building and management
5.
Organizational process mapping relevant to program
6.
Program management principles
7.
Change management strategies
8.
Negotiation and conflict resolution strategies
|
1.
Communicating effectively
2.
Working effectively across departments or groups within
the organization
3.
Teaching others about program philosophy, objectives,
practices and procedures
4.
Using effective presentation skills
5.
Bringing others together to reconcile differences when
they occur
6.
Incorporating change management strategies
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Adult learning theory
2.
Group dynamics
3.
Program design and goals
4.
Industry-specific best practices
5.
Employee/labor relations
6.
Pertinent federal, state and local regulations (e.g.,
ADA, OSHA, Workers’ Compensation, HIPPA)
7.
Organizational development principles
|
1.
Applying leadership techniques
2.
Developing curriculum/training elements
3.
Designing training programs consistent with adult
learning theory
4.
Communicating effectively
5.
Using effective presentation skills
6.
Applying principles of organizational development in
training approach
7.
Incorporating change management strategies
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Business plans and models
2.
Change management strategies
3.
Statistical and financial applications and modeling
4.
Strategies for identifying and analyzing program costs
and benefits (e.g., productivity loss)
5.
Effective communication strategies
6.
Communication tools and linkages (e.g., electronic data
linkages)
7.
Organizational development
8.
Industry-related benchmarks
|
1.
Integrating business plans and models with stakeholder
interests
2.
Constructing business cases for programs based on their
financial performance
3.
Influencing and negotiating with others
4.
Making effective presentations
5.
Communicating effectively
6.
Planning and modeling
7.
Analyze data sets
8.
Targeting program improvements based on analysis
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Information systems
2.
Decision-making strategies
3.
Project management principles
4.
Standard statistical analytics
5.
Organizational structure (e.g., stockholders, subject
matter experts)
6.
Financial administration
|
1.
Identifying sources of data and data-collection
strategies
2.
Identifying strategies for integrating data from
various sources
3.
Identifying methods for analyzing data
4.
Interpreting results and drawing reasonable conclusions
5.
Using data for decision making
6.
Communicating effectively
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Community resources and service delivery models
2.
Performance standards
3.
Objective selection criteria
4.
Procurement practices
5.
Effective communication strategies
6.
Negotiation and conflict resolution
7.
Statistical and financial applications
8.
Vendor and product evaluation methods (e.g., use of
evidence-based practices)
9.
Best practice principles of disability management
10.
Public relations
|
1.
Researching community and business resources
2.
Translating stakeholder needs to vendor communities
3.
Persuading vendors to respond to stakeholder need
4.
Maintaining relationships with a wide vendor community
5.
Incorporating research into the selection of vendors
6.
Maintaining optimal transparency in the selection
process
7.
Applying analytical and critical thinking
8.
Writing grants and requests for proposals
9.
Responding to grant and proposal requests
10.
Influencing and negotiating with others
11.
Developing business strategies and plans
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Vendor management principles
2.
Information systems
3.
Vendor and product evaluation methods (e.g., use of
evidence-based practices)
4.
Methods for determining cost benefit
5.
Best practices of disability management
6.
Program design, management and evaluation
|
1.
Developing and managing vendor relationships
2.
Influencing and negotiating with others
3.
Building effective teams with vendors
4.
Analyzing costs in relation to outcomes and the
contract
5.
Integrating communication links with and among service
providers
|
Domain IV: Employment Leaves and Benefits Administration
Knowledge
of:
|
Skill
in:
|
|
|
1.
Definitive sources of information (e.g., Internet,
published materials)
2.
Subject matter experts within the organization (e.g.,
legal, HR)
3.
Information systems
4.
Pertinent federal, state and local regulations (e.g.,
ADA, OSHA, Workers’ Compensation, HIPAA)
5.
Effective communication strategies
6.
Organizational practice and policy
7.
Principles of change management
8.
Employee/labor relations principles
9.
Human resource principles
10.
Mathematical concepts related to benefits management
|
1.
Managing one’s own time and the time of others
2.
Applying new information to current and future
problem-solving and decision making
3.
Using logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions or approaches to problems
4.
Solving problems
5.
Maintaining focus on stakeholders
6.
Communicating effectively
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Pertinent federal, state and local regulations (e.g.,
ADA, OSHA, Workers’ Compensation, HIPAA)
2.
Benefits and entitlement programs and systems
3.
Benefits plan design
4.
Organizational practice and policy
5.
Employee/labor relations principles
6.
Human resource principles
7.
Organizational structure (e.g., stakeholders, subject
matter experts)
8.
Negotiation and conflict resolution
9.
Principles of change management
10.
Information systems
|
1.
Managing one’s own time and the time of others
2.
Applying new information to current and future
problem-solving and decision making
3.
Using logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions or approaches to problems
4.
Solving problems
5.
Maintaining focus on stakeholders
6.
Communicating effectively
|
Knowledge
of:
|
Skill
in:
|
|
|
1.
Pertinent federal, state and local regulations (e.g.,
ADA, OSHA, Workers’ Compensation, HIPAA)
2.
Benefits and entitlement programs and systems
3.
Benefits plan design
4.
Employee/labor relations principles
5.
Human resource principles
6.
Organizational structure (e.g., stakeholders, subject
matter experts)
7.
Negotiation and conflict resolution
8.
Principles of change management
9.
Organizational practice and policy
10.
Information systems
|
1.
Managing one’s own time and the time of others
2.
Applying new information to current and future
problem-solving and decision making
3.
Using logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions or approaches to problems
4.
Solving problems
5.
Influencing and negotiating with others
6.
Maintaining focus on stakeholders
7.
Communicating effectively
8.
Analyzing the costs and benefits of potential actions
9.
Identifying measures or indicators of system
performance
10.
Working effectively across and within diverse
populations
|
Task 4: Identify risks associated with health-related
work interruptions and employment leaves by referring to pertinent internal and
external resources and regulations in order to influence organizational
decision making.
Knowledge
of:
|
Skill
in:
|
|
|
1.
Pertinent federal, state and local regulations (e.g.,
ADA, OSHA, Workers’ Compensation, HIPAA)
2.
Benefits and entitlement programs and systems
3.
Benefits plan design
4.
Employee/labor relations principles
5.
Human resource principles
6.
Organizational structure (e.g., stakeholders, subject
matter experts)
7.
Negotiation and conflict resolution
8.
Principles of change management
9.
Organizational practice and policy
10.
Information systems
|
1.
Managing one’s own time and the time of others
2.
Applying new information to current and future
problem-solving and decision making
3.
Using logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions or approaches to problems
4.
Solving problems
5.
Influencing and negotiating with others
6.
Maintaining focus on stakeholders
7.
Communicating effectively
8.
Analyzing the costs and benefits of potential actions
9.
Identifying measures or indicators of system
performance
10.
Working effectively across and within diverse
populations
|